The company has its registered office in Malmö. The company's postal address is Östervärnsgatan 10A, Malmö, org.nr: 861220-7608.
If you wish to get in touch with us, please send an email to info@jattashair.se with your enquiry and contact details and we will get back to you shortly.
Order
Once you have finalised your order, an order confirmation will be sent to your email address. In the confirmation you will find all the details of the products, price, billing and delivery address.
If there is an error in the order confirmation, please contact us immediately by e-mail to info@jattashair.se.
Delivery
Our normal delivery times are 3-5 days. PLEASE NOTE! Orders placed on weekends will be dispatched on the following Monday at the earliest.
If there is a delay in delivery (without us notifying you of a longer delivery time), please contact us at the following e-mail address: info@jattashair.se.
Prices
All prices in the shop are in SEK and all prices include 25% VAT.
We reserve the right to adjust prices due to price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of cancellation
When purchasing goods on the website, you as a customer have a statutory 14-day right of cancellation that applies from the time you have received a product that you have ordered.5.1 When exercising your right of cancellation:
You must notify us of your cancellation. The notification should be sent to us at info@jattashair.se. Your message should clearly state your name, address, e-mail address, order number and the goods being returned.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
You are responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
We reserve the right to deduct from the amount of the refund a sum corresponding to the reduction in value compared with the original value of the goods in the case of used or damaged products. 5.2 The right of cancellation does not apply to:
Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
Products that have the character of a sealed audio or visual recording and where the seal has been broken by you.
Custom-made product, which has been specially tailored for you or has a distinct personal touch according to your wishes.
services that have been completed and where you have expressly agreed to the service being started without a right of withdrawal
Goods that can deteriorate quickly, such as food.
For more on the statutory right of cancellation, see here.
Complaints and grievances
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake to rectify the fault free of charge in accordance with current consumer protection legislation.
You must always contact us for authorisation before returning a defective item.
The complaint should be sent immediately after the defect has been detected.6.1 How do you make a complaint?
Any errors and defects must always be reported to info@jattashair.se, stating your name, address, e-mail address, order number and a description of the error.
If we are unable to rectify the fault or supply a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We will pay for return shipping for authorised claims.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, we follow the guidelines of the General Complaints Board, see arn.se.
Limitation of liability
We do not accept any liability for indirect damage that may arise from the product.
We do not accept any liability for delays/defects resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labour disputes, fire, war, government decisions, reduced or no delivery from suppliers.
Furthermore, no responsibility is taken for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right to make any printing errors on this website as well as final sales of products. We do not guarantee that the images reflect the exact appearance of the products as some colour difference may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible.
Information on cookies
According to the Electronic Information Act, visitors to a website must be informed of the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing behaviour. A cookie is a small text file that the website you are visiting requests to be saved on your computer to allow access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Authority's website.
Personal data
By shopping at Jattas Hairbraiding, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Jattas Hairbraiding is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to handle your order and in cases where you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your data will be stored as long as we have a legal basis to process your data, for example to fulfil the contract between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In the context of a purchase, your personal data is processed to fulfil the contract with you.
Marketing, promotions and similar mailings are done with your consent.
10.4 What data is shared and for what purpose? 10.4.1 Payment service provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also stored. The information is stored to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna, Swish, cash.
10.4.2 Shipping companies
In order to deliver your orders and fulfil our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and/or mobile phone number may also be shared with the shipping company for notification purposes.
The shipping companies we work with are: Postnord.
10.4.3 Newsletters
If you have chosen to subscribe to our newsletter, your first name, surname and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use for sending newsletters.
10.5 Right of access
You have the right to receive extracts of all the information we hold about you. Extracts are delivered electronically in a readable format.
10.6 Right of rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.
10.7 The right to be forgotten
You can ask for the data concerning you to be deleted at any time. There are few exceptions to the right to erasure, such as if it needs to be retained to fulfil a legal obligation (for example, under the Accounting Act).
10.8 Data protection officer
Jattas Hairbraiding is responsible for the storage and processing of personal data in the online store and ensures compliance with the rules.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB based in Helsingborg.
Amendments to the General Conditions
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the Website. The amended terms and conditions are deemed to be accepted in connection with orders or visits to the website.
Disputes and choice of law
In the event that a dispute cannot be resolved by agreement between the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow the decision of ARN or equivalent dispute resolution body.
Any dispute concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.
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